Panjwanis Limited Warranty Policy

This Limited Warranty applies exclusively to physical goods purchased directly from Panjwanis (www.panjwani.co.tz). Panjwanis reserves the right to modify, amend, or adjust the warranty periods, eligibility criteria, and terms at any time without prior notice.

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🛡️ What Does This Limited Warranty Cover?

This Limited Warranty covers inherent material defects and manufacturing faults under conditions of normal, intended use.

• Duration: Valid for a standard period of 12 months from the original date of purchase.
• Remedy: During this 12-month window, Panjwanis will repair or replace, at no charge, products or individual components that prove defective due to improper materials or faulty manufacturing workmanship, provided the product has undergone normal use and proper maintenance.

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❌ What Is Not Covered by This Warranty?

The protections of this warranty do not extend to any faults, failures, or damages arising from:

1. Abuse, Misuse, and Negligence

• Accidental drops, physical impact, improper handling, reckless usage, lack of care, or poor general maintenance.
• Operating the equipment outside the guidelines, configurations, or utility parameters specified in the official manufacturer’s user or instruction manual.

2. Electrical and Environmental Factors

• Grid voltage fluctuations, power surges, phase failures, brownouts, or electrical instability.
• Exposure to adverse climate conditions, extreme environmental influences, or prolonged exposure to elements that cause faster wear than standard household use.
• Mechanical or physical loads exceeding the maximum structural threshold intended for that specific product category.

3. Transit and Regional Restrictions

• Any damages sustained during transportation to regions outside of Dar es Salaam. The transit transporter bears sole liability for such damage. It remains the absolute responsibility of the customer and their chosen transporter to settle transit-related claims, fees, or legal disputes.

4. Contaminants and Biological Forces

• Internal or external rust, corrosion, scaling, mineral deposits, bacterial growth, liquid spillage, or infestations by household insects, rodents, and pests.

5. Force Majeure and Consumables

• Structural destruction or functional shortfalls resulting from unusual external factors, including lightning strikes, floods, fires, or other natural disasters.

6. Wear and Tear

• Replacement of general wear-and-tear components and cosmetic elements (including but not limited to knobs, handles, interior lights, physical buttons, outer plates, switches, power cables, thermal coils, and compressors) that have been broken, degraded, or misplaced via negligence or accidental loss.
• Minor cosmetic degradation, surface scratches, or natural mechanical aging that occurs under normal, everyday usage.

📋 Binding Terms & Disqualification Conditions

This warranty automatically becomes void, invalid, and completely unenforceable if:

1. Unauthorized Service: Any diagnostic check, repair, or disassembly attempt has been performed by an unauthorized technician or third-party service center.
2. Modifications: The original electrical engineering design, wiring configuration, or built-in functionality of the product has been modified or altered.
3. Local Compliance Alterations: Changes have been made to the item to adapt it to local voltage requirements or distinct technical safety standards.
4. Altered Paperwork: The original invoice, purchase receipt, or physical warranty card is lost, damaged, defaced, altered, or tampered with in any capacity.
5. Tampered Identification: The manufacturing Serial Number or Model Number sticker on the product has been scratched, defaced, tampered with, or completely removed.
6. Utility Mismatch: The equipment is utilized outside its designated operational class (e.g., using a product manufactured for domestic household utility inside a high-volume commercial or industrial business setting).

Additional Fulfillment Stipulations:

• No Receipt, No Claim: Absolutely no warranty claims will be processed or entertained without the presentation of the unaltered, original purchase receipt and warranty card.
• Component-Level Replacements: Unless explicitly deemed necessary by our engineering team, repairs will involve changing only the isolated faulty parts rather than replacing the entire structural product unit.
• Logistics & Risk: The customer must arrange for the item to be delivered to our authorized service center entirely at their own expense. All logistical risks, transport liabilities, and delivery responsibilities rest with the owner.
• Non-Transferable: This warranty is strictly confined to the original first-party purchaser and cannot be transferred, assigned, or sold to subsequent owners.
• Geographic Boundary: This policy applies solely to authorized items sold and physically operating within the borders of the United Republic of Tanzania.

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📨 How to Initiate a Claim

If your product exhibits a functional fault, visit our dedicated support portal at https://panjwani.co.tz/contact-us/ to open a service request. Our team will review your case to determine eligibility for a complimentary warranty repair.

If the issue is discovered to be outside of warranty coverage, or if the 12-month period has elapsed, we will issue a repair diagnostic quote for parts and labor at our authorized service center.

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🔍 Clarifying Terms: Warranty vs. Guarantee

To ensure total clarity regarding consumer rights, please note the fundamental operational distinctions:

• Guarantee: A formal commitment directly from a manufacturer confirming that they stand behind the product’s performance. It serves as an assurance of baseline product durability, pledging that if a major malfunction happens within a specified duration, the manufacturer will step in to repair or replace the asset to fulfill their promise of quality.
• Warranty: A specific legal instrument tied directly to a sale that functions as a conditional insurance policy for an item. It clearly outlines the operational scope, environmental conditions, exclusions, legal liabilities, and logistical paths under which repairs, part swaps, or exchanges will be executed if a product fails to operate as originally intended.